Zendesk Unveils AI-Powered Employee Service with New Microsoft Integrations

New integrations convey Zendesk’s AI-driven help straight into Microsoft 365, driving effectivity, safety, and management for IT, HR, and Finance groups

Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to convey Zendesk’s service straight into Microsoft’s AI ecosystem by way of two new integrations: Microsoft Agent 365, and Zendesk Agent for Microsoft 365 Copilot. These integrations ship seamless, safe, and clever service experiences throughout the Microsoft 365 instruments workers use on daily basis. 

• Microsoft Agent 365: Zendesk is a launch companion for Microsoft Agent 365, a safe and autonomous platform that manages Zendesk AI brokers inside Microsoft’s surroundings. Using Microsoft safety and compliance instruments, Agent 365 acts as a management airplane autonomously managing Zendesk tickets, accessing information bases, and sustaining seamless communication for Microsoft 365 customers and help groups.
• Zendesk Agent for Microsoft 365 Copilot: This integration brings AI-powered Zendesk help inside Microsoft 365 apps, permitting workers to submit help tickets, examine statuses, add notes, and escalate points all with out leaving their workflow. 

“Our collaboration with Microsoft on Agent 365 and Zendesk Agent for Microsoft 365 Copilot is a pivotal second for Zendesk,” mentioned Craig Flower, Zendesk Chief Information Officer. “This collaboration not solely solidifies our place as a pacesetter in enterprise AI automation but in addition ensures that Zendesk stays on the forefront of the evolving digital employee panorama. By integrating with Agent 365 and Microsoft 365 Copilot, we’re empowering our prospects with each autonomous and streamlined help capabilities, optimising operations, and in the end delivering a extra environment friendly and dependable worker expertise inside Microsoft 365.”

Today’s worker service panorama is more and more advanced, with IT, HR and Finance groups below strain to ship quicker, extra personalised help amid rising demand and restricted sources. Zendesk is setting the business customary with its AI-powered Resolution Platform, seamlessly built-in into Agent 365 and Microsoft 365 Copilot. This distinctive answer simplifies operations, drives resolutions, and permits IT, HR and Finance groups to ship distinctive worker experiences at scale. Microsoft 365 instruments are important to immediately’s worker service operations and are one of the crucial helpful integrations for Zendesk’s Employee Service prospects. 

Together, Agent 365 and the Zendesk Agent for Microsoft 365 Copilot present:

• Faster decision occasions and better agent productiveness by bringing AI-powered help to the platforms workers use every day.
• Secure, compliant administration of AI assistants inside Microsoft’s trusted governance frameworks.
• Enhanced visibility and auditable workflows, enabling IT, HR and Finance groups to confidently scale AI providers whereas defending delicate info.

“AI is reworking how organisations ship worker service, and Microsoft’s collaboration with Zendesk is main that change by enabling a brand new period of clever help,” mentioned Srini Raghavan, Corporate Vice President, Microsoft Copilot and Agent Ecosystem at Microsoft. “We’re combining the facility of Microsoft 365 Copilot’s intelligence with Zendesk’s trendy service platform, enabling workers to resolve IT, HR, and Finance points seamlessly throughout the instruments they use on daily basis.”

The Zendesk integration for Microsoft 365 Copilot can be out there to put in from the Zendesk Marketplace beginning November 21.

The submit Zendesk Unveils AI-Powered Employee Service with New Microsoft Integrations first appeared on AI-Tech Park.