Stefanini & Scopism Survey Reveals Key Global AI Trends

Launched immediately on the Scopism Service North Conference in Manchester, UK, the report finds that 85% of organizations now use AI in key SIAM processes, whereas additionally highlighting integration and knowledge privateness roadblocks

Stefanini Group, a worldwide tech consulting firm with sturdy experience in digital transformation and synthetic intelligence options, and Scopism, a worldwide chief in Service Integration and Management (SIAM) greatest practices, immediately introduced the discharge of the Global SIAM Survey 2025 White Paper. The eighth annual report, sponsored by Stefanini, was launched and offered by a panel on the Scopism Service North Conference in Manchester, UK, and gives unrivalled insights into SIAM adoption, maturity, and rising developments worldwide.

The survey continues to trace the impression of synthetic intelligence (AI) on SIAM fashions. Results present that whereas reported use of AI in SIAM fashions general has remained steady, AI adoption inside particular areas, comparable to incident administration, has elevated considerably, with 85% of organizations now reporting AI use. At the identical time, respondents famous that challenges round integration (74% of respondents), price (64%) and knowledge privateness (50%) stay main concerns.

This 12 months’s white paper additionally explores:

• Expected advantages, challenges and timelines for organizations planning to undertake SIAM.
• Adoption journeys, buildings, advantages achieved, and classes realized amongst organizations already utilizing SIAM.
• Insights into consumer expectations, challenges and the talents required to ship SIAM efficiently from SIAM consultancy and answer suppliers.

The 2025 survey paints an in depth image of the evolving SIAM sector by gathering responses from 232 individuals from a various array of industries and organizations throughout 34 international locations.

Stefanini sponsored the eighth version of the Global SIAM Survey, which continues to offer unrivalled insights into SIAM adoption, maturity and rising developments worldwide.

“At Stefanini, we imagine SIAM is important to enabling organizations to ship constant, built-in providers in advanced multi-supplier environments,” stated Farlei Kothe, CEO at Stefanini North America, EMEA and Asia Pacific. “The 2025 survey highlights how AI and automation are reshaping SIAM adoption, but additionally reminds us that success requires sturdy governance and collaboration. We are proud to help the worldwide SIAM group with insights that drive significant progress.”

“The Global SIAM Survey continues to evolve alongside the group it represents. This 12 months’s outcomes present each the rising maturity of SIAM practices and the actual challenges organizations face in adopting new applied sciences comparable to AI,” stated Claire Agutter, the founder and director of Scopism. “We are delighted to work with Stefanini to deliver these insights to practitioners worldwide, serving to them to be taught from one another and advance their SIAM journeys.”

According to Claire, 2026 will see SIAM proceed to evolve and mature. “SIAM practices might want to incorporate the rising adoption of expertise administration, and there may also be a a lot tighter concentrate on the return on funding for AI spend, trying on the worth that AI and automation are delivering throughout the provider ecosystem. We anticipate MSPs to answer these developments with an elevated concentrate on SIAM-related merchandise and ‘SIAM as a service’ choices. SIAM adoption will proceed to develop across the globe, with North America experiencing speedy will increase.”

The Global SIAM Survey 2025 White Paper is now accessible to obtain at: https://scopism.circle.so/c/global-siam-surveys-5de2c9/scopism-stefanini-group-global-siam-survey-2025.

The publish Stefanini & Scopism Survey Reveals Key Global AI Trends first appeared on AI-Tech Park.