Phreesia Launches VoiceAI for Healthcare Call Management

ByRicardo

New providing enhances Phreesia’s present platform, eliminating lengthy maintain instances and making certain each affected person name is resolved

Phreesia, a frontrunner in affected person activation, right this moment introduced the launch of Phreesia VoiceAI, an always-on, clever AI cellphone resolution purpose-built for healthcare. VoiceAI leverages superior pure language processing and real-time workflow integration to assist healthcare organizations handle excessive name volumes, streamline routine interactions and enhance the affected person expertise—all with out growing employees workload.

VoiceAI permits sufferers to simply resolve frequent requests by utilizing sufferers’ pure spoken language. VoiceAI then triages and routes these affected person requests accordingly. Calls requiring medical or administrative follow-up are seamlessly directed to the appropriate crew member.

  • Clever Triage: VoiceAI robotically identifies name intent utilizing patient-spoken enter and routes accordingly—no inflexible cellphone bushes or button-pushing.
  • Dependable Solutions: AI responses are grounded in medical guidelines and real-time scheduling logic.
  • Parallel Capability: VoiceAI handles a number of calls concurrently, lowering wait instances and making certain immediate responses.
  • Built-in Documentation: Employees can doc interactions and entry real-time affected person data immediately from a safe internet app.*

*With supported EMRs

Phreesia VoiceAI helps the most typical name varieties healthcare organizations deal with each day—scheduling and referrals, prescription refills, medical questions, and medical data requests—whereas additionally extending to pressing after-hours calls. Whether or not pressing or routine, calls are managed 24/7: pressing wants are routed on to on-call physicians by way of a safe cell app, whereas routine requests are captured and documented for well timed follow-up.

“Phreesia has all the time been centered on making healthcare simpler for sufferers, suppliers and employees,” mentioned CEO Chaim Indig. “VoiceAI is the subsequent huge milestone in that journey and a logical extension of our platform, bringing the ability of AI to some of the resource-intensive elements of the follow—the cellphone—and delivering effectivity and higher entry for sufferers. We’re wanting ahead to persevering with so as to add extra AI-enabled capabilities sooner or later.”

“The first purpose we selected Phreesia VoiceAI was the numerous variety of deserted calls we had been experiencing,” mentioned Sumer Allen, Enterprise Intelligence Companies Supervisor at Urology Associates of Cellular. “Since implementation, our abandonment charge has dropped to zero, and sufferers actually recognize receiving fast callbacks with out the frustration of lengthy wait instances.”

The put up Phreesia Launches VoiceAI for Healthcare Call Management first appeared on AI-Tech Park.

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