Pager Health℠ Navigator Drives Early ASO Performance Success

Providing empowers well being plans to retain and develop ASO employer teams with AI-powered, omnichannel care navigation

Pager Well being℠, a number one digital care navigation and engagement platform, is seeing sturdy early success with its absolutely white-labeled, AI-powered navigation resolution that helps well being plans streamline the member expertise and ship measurable worth to employer shoppers.

As employers more and more demand digital-first, end-to-end care navigation experiences, well being plans face mounting stress to distinguish and show worth of their Administrative Companies Solely (ASO) choices. Pager Well being’s ASO resolution meets this problem with a configurable, business off-the-shelf (COTS) platform that mixes triage, supplier steering, advantages and program navigation, and wellbeing assist, all delivered underneath the well being plan’s model.

On the core of the providing is Pager Well being Navigator, the primary platform to unify 4 traditionally siloed companies – supplier, triage, advantages, and program navigation – right into a single, linked expertise for members. With AI brokers and human navigators embedded all through the journey, well being plans can ship real-time, whole-person care at a fraction of the price of conventional level options, serving to members make smarter selections, scale back pointless utilization, and shut care gaps.

To additional improve ASO worth, the answer consists of ReallyWell℠, Pager Well being’s wellness platform, which extends assist for members’ long-term well being via curated wellness content material and programming. As a part of ReallyWell, Pager Well being gives the Admin Configuration Instrument (ACT), a self-service instrument that allows well being plans to independently configure wellness applications and reporting throughout the navigation platform. ACT eliminates IT bottlenecks, streamlines administrative workflows, and reduces overhead, whereas enabling scalable, customized experiences throughout various employer teams, placing management instantly within the arms of the well being plan’s wellness coordinators.

“Well being plans proceed to supply finest at school merchandise for his or her ASO teams and enhance worth in a aggressive market,” stated Rita Sharma, Chief Product Officer of Pager Well being. “Our ASO resolution is designed to be their aggressive edge, delivering enterprise-grade scalability, improved entry to high quality care, higher well being outcomes, decreased per-employee-per-year (PEPY) prices, and decrease threat for employer teams. It additionally delivers the sort of member expertise that drives employer and shopper retention and development,” Sharma added.

Pager Well being’s resolution is already delivering sturdy, measurable outcomes for well being plan shoppers and is now out there at scale to assist broader ASO methods. The Navigator platform has helped forestall roughly 66% of potential emergency room visits by offering quick triage, self-care steering, or directing members to extra applicable digital care choices. Well being plans which have built-in Pager Well being’s ReallyWell platform have additionally seen an 83% hole closure price for digitally opted-in wellness exams and an 86% sustained engagement price. With a Internet Promoter Rating (NPS) exceeding 90, the answer persistently delivers a member expertise that drives satisfaction and belief.

By decreasing pointless ER utilization and selling proactive wellness engagement, Pager Well being permits employer teams to enhance worker well being outcomes whereas reducing total healthcare prices, reinforcing the worth well being plans can ship via their ASO merchandise.

Function-Constructed for At present’s ASO Market

Pager Well being’s ASO resolution is engineered to deal with the distinctive wants of economic well being plans and their employer shoppers:

• Scalable by design: Helps each massive and mid-market employer teams, together with these with nationally distributed or shift-based workforces.
• Modular and infrastructure-ready: Integrates seamlessly into present methods; no rip-and-replace wanted.
• Absolutely white-labeled or co-branded: Delivered totally underneath the well being plan’s model, or in partnership with employer teams.
• Gross sales enablement built-in: Co-branded decks, ROI proof factors, broker-facing supplies, and battle playing cards empower gross sales groups to seize new enterprise.

Finish-to-Finish Collaboration, Not Only a Vendor

Pager Well being collaborates carefully with every well being plan to make sure long-term success throughout implementation, gross sales enablement, and ongoing efficiency enchancment. Every plan is supported by a devoted Shopper Success Director and Supervisor, together with entry to superior insights that assist employer teams enhance outcomes, scale back member threat, and management prices. Performing as a strategic extension of the well being plan’s workforce, Pager Well being delivers customized, scalable assist with out including operational complexity.

“Pager Well being is greater than only a platform, it’s a strategic companion,” stated Sharma. “We’re embedded within the success of our shoppers, serving to them elevate their choices, have interaction brokers, and ship outcomes that drive retention and development. We’re not simply supporting well being plans; we’re empowering them to guide in a fast-evolving market,” stated Sharma.

Serving to Well being Plans Keep Forward

Designed to scale back churn, elevate member satisfaction, and drive business development, Pager Well being’s ASO resolution is already demonstrating early outcomes whereas positioning well being plans for sustained success. Powered by clever AI brokers that information members to the suitable care in actual time, the ASO resolution enhances each the member expertise and operational effectivity. The ASO resolution is at present being rolled out to each present and potential well being plan companions.

The ASO resolution is offered completely via contracted well being plan companions.

The publish Pager Health℠ Navigator Drives Early ASO Performance Success first appeared on AI-Tech Park.