Only 1 in 5 Organizations Ready for AI and Automation, GBTEC Finds

ByRicardo

GBTEC’s new world analysis reveals a readiness hole: whereas 78% of organizations plan main AI and automation initiatives over the subsequent two years, fewer than 20% have the operational basis to succeed. The report identifies course of excellence because the lacking key for sustainable transformation and marks the primary in GBTEC’s world collection on AI readiness.

Regardless of heavy funding in AI and automation, most organizations lack the operational maturity wanted for achievement.GBTEC’s newly printed landmark analysis, The 2025 Course of Excellence and AI-Readiness Report, reveals the crucial function of course of excellence in enabling profitable enterprise transformation powered by automation and AI. Drawing on insights from 600 senior enterprise and operations leaders throughout ANZ, Europe, and North America, the report identifies challenges, alternatives, and finest practices for organizations in search of to thrive within the period of automation and agentic AI.

The analysis reveals that whereas almost all organizations are investing in AI and automation, solely a minority have the operational foundations vital to completely understand their transformation ambitions. Lower than 20% of organizations have reached the very best degree of course of maturity, described as “AI-powered,” with proactive course of administration, collaborative AI, and human-machine interplay.

“An increasing number of corporations are shopping for into the idea of process-based transformation – understanding their present state earlier than they begin to remodel,” famous Scott Leddy, Vice President, North America, GBTEC. “However many organizations overlook their processes and are shocked when automation and AI initiatives don’t ship the anticipated outcomes.”

Course of Excellence because the Lacking Basis

The report identifies six key components for reaching course of excellence:

  • Course of maturity
  • Course of governance
  • Enterprise structure alignment
  • Built-in governance, danger and compliance
  • Automation readiness
  • AI enablement

Amongst these, aligning processes with enterprise structure stands out as crucial. Enterprise structure refers back to the structured framework that connects a company’s enterprise processes with its IT methods and functions, making certain they work collectively successfully. Actually, 83% of enterprise and operations leaders agree that enterprise structure with out course of alignment is “simply costly guesswork,” whereas 85% say transformation efforts fail with out clear, end-to-end course of visibility.

AI Ambitions Exceed Operational Readiness

The analysis additionally emphasizes the rising significance of AI. Over the subsequent two years, 61% of leaders plan to combine agentic AI – self-directed, task-aware AI brokers – into operations, with 32% aiming to deploy them throughout end-to-end processes. But lower than half of organizations at the moment have processes mature sufficient for seamless AI integration.

Alexander Path, Senior Account Govt, Northern Europe, GBTEC, emphasised: “Automation applications that aren’t aligned to course of administration are primarily flying blind. Leaders can solely obtain the efficiencies AI guarantees if their processes are absolutely documented, seen, and strategically ruled.”

This report is the primary in GBTEC’s world collection on course of excellence and AI readiness, providing organizations insights on sustainable transformation and to maximizing the worth of automation and AI.

For additional data or to obtain the complete report, please go to https://www.gbtec.com/whitepaper/global-process-excellence-and-ai-readiness-report-2025/.

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