IntelePeer Named Best Managed AI Services Provider for 2025

ByRicardo
™

Report cites IntelePeer’s strengths in implementation, integration, safety, and vertical market experience in healthcare, monetary providers, insurance coverage, and retail

IntelePeer, the one end-to-end conversational AI platform supplier, has been acknowledged because the Best Managed AI Services Provider within the 2025 AI Service Provider Report by Remend, a number one strategic know-how advisory agency. Remend cited IntelePeer’s strengths in implementation, integration, assist, and safety, in addition to its vertical market experience in healthcare, monetary providers, insurance coverage, and retailas the premise for the award.

“Remend’s Best Managed AI Services Provider award acknowledges the power of our distinctive outcomes-focused strategy that allows our clients to beat urgent operational and monetary challenges with conversational and agentic AI and analytics,” stated IntelePeer CEO, Frank Fawzi. “It underscores the worth that firms place on our mixture of easy implementation and intuitive instruments that present the insights they should obtain their enterprise objectives. Without the burden of managing the know-how themselves, our clients can speed up ROI, scale back operational complexity, and ship distinctive buyer and affected person experiences.”

IntelePeer was an award winner named within the report, which analyzed 60 conversational and generative AI service suppliers primarily based on product, flexibility, safety and compliance, firm, and go-to-market technique and imaginative and prescient. It cited the power of IntelePeer’s proprietary AI platform, which integrates a number of engines and providers, and its clear roadmap for AI growth. Remend additionally highlighted the corporate’s safety and compliance certifications and its intensive vertical market experience.

“IntelePeer stood out for its capability to ship actual enterprise outcomes by means of a completely managed AI providers mannequin,” stated Ed Tybursky, Managing Partner, Remend. “Their platform combines deep vertical experience, strong compliance, and versatile integrations, making it simple for organizations to undertake and scale AI-powered automation tailor-made to their particular enterprise priorities.”

Customer Outcomes

IntelePeer clients utilizing the corporate’s managed providers independently affirm the standard of IntelePeer’s assist and extremely collaborative concentrate on outcomes:

“I had the pleasure of working as a Project Manager on an implementation of an AI agent serving to to reply questions round a conversion effort for tens of hundreds of consumers. The crew was engaged, agile, and extremely responsive all through the venture,” wrote one person on Gartner Peer Insights.*

Another buyer wrote:

“Overall expertise has been wonderful. The partnership has gone far past an ordinary vendor relationship. The crew is actually invested in our success and buyer security, which is crucial in our sort of enterprise. The entire crew listens and adapts to our altering priorities.”*

IntelePeer Platform Capabilities

IntelePeer’s end-to-end conversational AI platform delivers hyper-automated omnichannel communications throughout channels, similar to voice, SMS, and social messaging, enabling companies to enhance buyer expertise whereas reducing prices. AI-driven capabilities within the IntelePeer platform embrace:

  • SmartAnalytics with dashboards for customized KPIs, an interplay explorer for transcript and audio playback, name section evaluation (AI and dwell agent), and an AI-powered Quality Management agent for dwell name assessment.
  • SmartAgent serves as a strong AI buyer and affected person engagement answer that automates entrance desk and back-office workflows, together with appointment scheduling, insurance coverage verification, affected person reminders, and collections.
  • Agentic AI Frameworkwith composable, task-specific brokers, multi-agent orchestration, built-in guardrails, and observability for fast deployment of communication-driven workflow automation.
  • Next-Gen Voice AI Engine delivering pure, human-like voice interactions with industry-leading speech-to-text and text-to-speech efficiency and multilingual assist.

IntelePeer’s outcomes-focused strategy is additional supported by its AI Hub, which seamlessly integrates automation, communication administration, cutting-edge analytics, and safe AI into one complete platform. Through the AI Hub, companies can entry workflow builder templates constructed by vertical and use case, efficiency monitoring, and extra.

For these organizations simply starting their AI journey, IntelePeer’s SmartAnalytics™ Starter Pack helps multi-location organizations rapidly extract actionable insights from buyer interplay knowledge. The provide contains real-time dashboards, name evaluation, and one automation use case—similar to appointment administration or receivables assortment—delivering outcomes inside two weeks. Backed by a Satisfaction Guarantee, the Starter Pack demonstrates how intuitive, AI-powered analytics can drive quick enhancements in effectivity, income, and buyer expertise.

“Our objective is to make AI accessible, safe, and outcomes-driven,” stated Fawzi. “This recognition displays the belief our clients place in us to ship innovation that’s not simply highly effective, however sensible, serving to them develop, adapt, and lead of their industries.”

For a duplicate of the IntelePeer report, go to: https://bit.ly/49KQaMS

For extra details about IntelePeer’s SmartAnalytics Starter Pack, go to: https://bit.ly/44485KO

To be part of a dwell demo of IntelePeer options in motion, register right here: https://bit.ly/47ENv4E

*Gartner® and Peer Insights™ are emblems of Gartner, Inc. and/or its associates. All rights reserved. Gartner Peer Insights content material consists of the opinions of particular person finish customers primarily based on their very own experiences, and shouldn’t be construed as statements of truth, nor do they symbolize the views of Gartner or its associates. Gartner doesn’t endorse any vendor, services or products depicted on this content material nor makes any warranties, expressed or implied, with respect to this content material, about its accuracy or completeness, together with any warranties of merchantability or health for a selected goal.

The submit IntelePeer Named Best Managed AI Services Provider for 2025 first appeared on AI-Tech Park.

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