Grammarly’s vision: Redefining the future of AI-powered communication
Let me begin with a deceptively easy query: how can we enhance the means people talk with one another?
It would possibly sound simple, however if you take a more in-depth look, communication is at the coronary heart of nearly the whole lot we do at work. Research exhibits that greater than 80% of a typical workweek is spent on communication – whether or not that’s in chat, e mail, documentation, or conferences.
So once we step again and give it some thought, companies don’t simply run on technique, merchandise, or processes. They run on communication.
At Grammarly, our mission is easy however bold: to enhance lives by enhancing communication. For the previous 15 years, we’ve constructed AI-powered instruments that assist people and organizations categorical themselves extra clearly and successfully.
Today, Grammarly is utilized by greater than 40 million people and over 50,000 organizations, throughout half one million internet and desktop functions.
So on this article, I’ll share some of the methods we’re advancing AI-powered communication, how we’re utilizing AI to enhance writing accuracy and pace, why personalization and context matter a lot, and the place AI agents are taking us subsequent.
Let’s get began.
Why AI is remodeling communication
What does good communication really seem like? To me, it means getting the proper data to the proper viewers to drive the desired end result. And ideally, it ought to occur effectively – everyone knows how helpful time is.
Writing performs a central position on this course of. Whether it’s an e mail to a consumer, a technical specification, or a fast Slack replace, writing is the spine of trendy communication. But writing isn’t a one-step exercise – it’s a course of. I prefer to assume of it as three interconnected levels: pre-writing, writing, and post-writing.
Each stage has its personal distinctive challenges and targets. Sometimes writers transfer linearly by way of the course of, whereas different occasions they bounce backwards and forwards or skip levels altogether. That complexity is strictly why AI can play such a helpful position.
At Grammarly, we imagine AI might help throughout the entire writing pipeline, from drafting to revising to remaining supply. But let me deal with three areas the place I see the most fun progress:
- Improving writing accuracy and pace
- Enhancing personalization and contextualization
- Building the future with AI brokers
Improving writing accuracy and pace with AI
The most impactful use case for AI in writing is textual content revision. Anyone who’s tried to rewrite a sentence, modify tone, or appropriate grammar is aware of how a lot time this could take.
Traditionally, you’d rely by yourself enhancing abilities or a colleague’s evaluation. But with large language models (LLMs), we will automate a lot of this revision course of. We’ve additionally fine-tuned smaller LLMs on a big assortment of high-quality writing duties. These embrace grammar correction, textual content simplification, enhancing coherence, and even tone changes.
