GPTBots, GP Batteries Launch AI Customer Service Network

ByRicardo

Aurora Cellular Restricted (NASDAQ: JG) (“Aurora Cellular” or the “Firm”), a number one supplier of buyer engagement and advertising and marketing know-how providers in China, at present introduced that its AI agent platform, GPTBots.ai, has entered right into a strategic partnership with GP Batteries, a worldwide chief in battery manufacturing. This collaboration units a brand new benchmark for the digital transformation of conventional producers by enabling smarter and extra environment friendly customer support methods powered by AI.

The Buyer Service Problem for Battery Specialists: Complicated Merchandise + Multilingual Markets

Headquartered in Hong Kong, GP Batteries was established within the Sixties and operates in over 50 nations and areas worldwide. Its broad vary of batteries is extensively utilized in family home equipment, instruments, and digital units. Nonetheless, the complexity of its product traces and world operations has introduced unprecedented challenges to customer support:

  • Shoppers battle to establish battery fashions and their relevant situations.
  • Customer support representatives should memorize huge quantities of data, spending vital time on repetitive inquiries, which limits effectivity.
  • Multilingual and cross-regional service responses are gradual, impacting buyer satisfaction.

Partnering with GPTBots.ai: Making a “Battery Advisor” and “International Buyer Service Ambassador”

GPTBots.ai offered an answer that integrates enterprise information bases, AI Q&A, pure language processing, and multi-channel entry. Via easy drag-and-drop configuration, the GP Batteries workforce shortly constructed an clever customer support system with none coding, providing key options comparable to battery mannequin suggestions, FAQs, and site steerage.

Inside simply two months of its launch within the Netherlands, the system dealt with inquiries from over 1,000 gross sales channel customers, decreasing the workload of customer support representatives by greater than half. The chatbot now serves as the primary layer of buyer help, with human brokers solely dealing with complicated instances, considerably bettering general effectivity.

Over 50% Discount in Working Prices and Enhanced Service Expertise

Since implementing GPTBots.ai, GP Batteries has achieved an automatic response price of over 50%, decreased working prices by greater than 50%, prolonged service hours to 24/7, and considerably improved buyer satisfaction and response velocity.

“We’re not AI specialists, however GPTBots.ai’s user-friendly visible platform and almost 24/7 help enabled us to shortly flip our concepts right into a purposeful product,” mentioned the undertaking lead. “From IT to advertising and marketing to senior administration, GPTBots.ai’s skilled help has enhanced our inside communication, alignment, and execution effectivity.”

AI Empowering the Whole Worth Chain: A New Paradigm for Digital Transformation in Manufacturing

GPTBots.ai’s purposes lengthen past customer support. GP Batteries is now collaborating with the GPTBots.ai workforce to develop AI capabilities throughout a number of crucial areas of enterprise operations:

  • Gross sales Forecasting and Provide Chain Optimization: AI analyzes historic information and market tendencies to enhance the accuracy of worldwide gross sales forecasts, optimize provide chain administration, and improve manufacturing facility capability utilization.
  • Multilingual Coaching System for New Workers: Leveraging AI’s multilingual Q&A capabilities, standardized coaching content material is delivered to staff from totally different nations, considerably decreasing communication and coaching prices.
  • Inside Course of Automation: AI brokers take part in order processing, channel administration, and stock scheduling, automating enterprise workflows and bettering general operational effectivity.

“AI’s multilingual capabilities have enabled our world workforce to attain standardized coaching and providers, drastically decreasing communication prices,” mentioned the advertising and marketing head of GP Batteries.

GPTBots.ai’s CEO added, “We’re not only a instrument however a long-term associate for enterprises in implementing AI. We’re honored to work with GP Batteries to drive clever providers and digital operations within the manufacturing business.”

Conclusion

From customer support automation to enterprise-wide intelligence, the collaboration between GP Batteries and GPTBots.ai showcases a brand new paradigm for digital transformation in manufacturing. GPTBots.ai will proceed to empower extra enterprises with its no-code AI options, enabling them to attain clever operations with low boundaries and excessive effectivity.

The put up GPTBots, GP Batteries Launch AI Customer Service Network first appeared on AI-Tech Park.

Similar Posts