FedEx Dataworks & ServiceNow Unite AI for Supply Chains

New strategic collaboration combines one of many world’s richest datasets on the motion of products, individuals, and commerce from FedEx Dataworks with the ServiceNow AI Platform to anticipate disruptions, optimize networks, and switch complexity into aggressive benefit

FedEx Dataworks to combine with ServiceNow procurement options to offer provide chain efficiency intelligence, scale back danger, and drive sooner, smarter procurement choices

ServiceNow (NYSE: NOW), the AI platform for enterprise transformation, and FedEx Dataworks, the insights and intelligence platform shifting FedEx past transportation, at this time introduced an expanded strategic collaboration to energy provide chains of the long run by uniting AI, information, and workflows. The firms will mix FedEx Dataworks’ financial and provide chain community information with the automation capabilities of the ServiceNow AI Platform to ship workflows that anticipate disruptions, optimize networks, and switch complexity into aggressive benefit. To begin, FedEx Dataworks will combine with ServiceNow procurement options to offer real-time intelligence into provide chain efficiency to assist companies make smarter sourcing choices, scale back danger, and drive sooner, data-driven procurement outcomes.

This strategic collaboration marks a brand new section in clever, resilient, AI-native provide chain options. At the core of this expanded relationship is a long-term dedication to develop end-to-end provide chain workflows that unify planning, procurement, logistics, and community optimization in a single, clever platform with internet new agentic and AI-native capabilities for clients.

The firms’ near-term focus is integrating FedEx Dataworks intelligence — spanning cargo information, route efficiency and availability, and disruptive occasions — with ServiceNow Source-to-Pay Operations. This integration is meant to allow organizations to identify provider shortfalls early, improve confidence in provide chain continuity, and reduce prices related to operational points.

“In a world outlined by fixed disruption, agility isn’t only a aggressive benefit — it’s how companies develop and thrive,” mentioned Paul Fipps, president of Global Customer Operations at ServiceNow. “We’ve seen how FedEx Dataworks is utilizing the facility of its information and know-how innovation to rework world provide chain workflows. Together with ServiceNow’s single system of clever motion, we’re pushing the boundaries of AI to assist clients flip real-time perception into motion, powering clever provide chains that anticipate, adapt, and act on the pace of their enterprise.”

“Supply chains are the heartbeat of worldwide commerce,” mentioned Vishal Talwar, government vp, chief digital and knowledge officer of FedEx Corp., and president of FedEx Dataworks. “By combining FedEx Dataworks’ financial and provide community intelligence with the ServiceNow AI Platform, we’re giving that heartbeat superpowers, empowering enterprises to remain forward of change, transfer with intelligence, and lead with a stage of precision and agility that merely wasn’t doable earlier than.”

In addition, ServiceNow and FedEx Dataworks will undertake a multi-year initiative that can set up joint innovation hubs, platform integrations, and shared engineering sources to speed up innovation. Together, these efforts advance a long-term imaginative and prescient to create the following era of AI-powered provide chain options that carry agility, intelligence, and resilience at a worldwide scale.

The first capabilities are anticipated to debut within the Source-to-Pay Operations merchandise and options in Q1 2026, with broader availability to observe as a part of the strategic collaboration’s phased rollout.

The put up FedEx Dataworks & ServiceNow Unite AI for Supply Chains first appeared on AI-Tech Park.