Enterprises Use AI to Enhance Supply Chain Resilience
Leading corporations pursue broad digital transformations for long-term competitiveness, sustainability targets, ISG Provider Lens® report says
Enterprises are accelerating the modernization of their provide chains for higher agility, visibility and sustainability amid geopolitical and environmental disruptions, in accordance to a brand new analysis report printed right now by Information Services Group (ISG) (Nasdaq: III), a worldwide AI-centered know-how analysis and advisory agency.
The 2025 ISG Provider Lens® world Supply Chain Services report finds corporations are shifting from short-term enhancements to complete transformations that construct clever and related provide chains. This change displays the rising demand for extra resilient operations and aggressive differentiation in response to inflation, local weather impacts and evolving buyer expectations.
“Supply chain transformation has expanded from an effectivity initiative to a strategic precedence,” mentioned Bob Krohn, ISG companion, manufacturing. “Enterprises are investing in applied sciences that enhance predictability, sustainability and long-term enterprise worth.”
AI-enabled options have gotten central to provide chain modernization, the report says. Companies are adopting AI and machine studying for demand forecasting, stock optimization and provider danger analytics, seeing a possible to improve operational effectivity by as a lot as 25 %. Predictive fashions and digital twins assist organizations anticipate disruptions and optimize inventory ranges and warehouse operations supply routes, whereas AI-powered analytics enhances decision-making.
Enterprises are additionally centered on constructing extra related and collaborative provide chains, ISG says. They are integrating AI, blockchain and provider relationship administration (SRM) techniques to enhance coordination with companions and clients. This interconnected strategy strengthens transparency and responsiveness, notably within the manufacturing, retail and vitality sectors, the place well timed supply and traceability are vital. Enhanced collaboration reduces waste, streamlines transportation and helps higher buyer expertise outcomes.
A rising variety of organizations embrace sustainability of their provide chain methods, the report says. Circular provide chain initiatives, centered on recycling, remanufacturing and reuse, have elevated by 18 % yr over yr. Enterprises are monitoring carbon footprints, monitoring provider ethics and enhancing materials restoration processes to meet regulatory requirements and stakeholder expectations. These sustainability-focused efforts are reshaping how corporations plan manufacturing and handle whole product lifecycles.
“AI and automation are redefining what it means to function a resilient provide chain,” mentioned Tarun Nathooram Vaid, principal analyst, ISG Provider Lens Research, and lead writer of the report. “Enterprises are turning to suppliers for multifaceted provide chain frameworks that embrace strategic recommendation and digital enablement for integration of AI, blockchain, IoT and different applied sciences.”
The report additionally explores different tendencies shaping the provision chain panorama, together with the rising use of design pondering in transformation packages and the enlargement of modular, data-driven frameworks that enhance governance and efficiency measurement.
For extra insights into the provision chain-related challenges confronted by enterprises worldwide, plus ISG’s recommendation for overcoming them, see the ISG Provider Lens® Focal Points briefing right here.
The 2025 ISG Provider Lens® world Supply Chain Services report evaluates the capabilities of 35 suppliers throughout three quadrants: Supply Chain Operations Modernization Services, Supply Chain BPO Services and Circular Supply Chain Services.
The report names Accenture, Capgemini, Genpact, HCLTech, Infosys, TCS and Wipro as Leaders in all three quadrants. It names IBM as a Leader in two quadrants and Cognizant and GEP as Leaders in a single quadrant every.
In addition, Argano, Bristlecone, Cognizant and GEP are named as Rising Stars — corporations with a “promising portfolio” and “excessive future potential” by ISG’s definition — in a single quadrant every.
In the world of buyer expertise, Wipro is known as the worldwide ISG CX Star Performer for 2025 amongst Supply Chain Services suppliers. Wipro earned the very best buyer satisfaction scores in ISG’s Voice of the Customer survey, a part of the ISG Star of Excellence
program, the premier high quality recognition for the know-how and enterprise providers business.
Customized variations of the report can be found from Argano and Bristlecone.
The 2025 ISG Provider Lens® world Supply Chain Services report is on the market to subscribers or for one-time buy on this webpage.
The submit Enterprises Use AI to Enhance Supply Chain Resilience first appeared on AI-Tech Park.
