Elevance Health Expands Virtual Assistant to Improve Member Navigation

Digital expertise delivers clear, customized steering to simplify care navigation and enhance engagement

Elevance Health introduced at this time that it expanded entry of its Virtual Assistant, a digital expertise designed to assist members simply entry info, perceive their advantages, and discover care with confidence. Available by the Sydney Health app and Elevance Health–affiliated well being plan web sites, Virtual Assistant makes use of conversational know-how to simplify healthcare navigation and enhance engagement between members and their well being plans.

“At Elevance Health, the member expertise is on the coronary heart of every little thing we do,” stated Anita Allemand, Chief Growth Officer, Elevance Health. “People deserve clear, trusted steering when making healthcare selections. Virtual Assistant helps members proactively discover the customized info and help they want rapidly and confidently, with out the frustration of navigating a number of menus or methods.”

Healthcare can usually really feel sophisticated, with members struggling to perceive protection, examine prices, or find in-network suppliers. The Virtual Assistant addresses these member frustrations by offering a single, built-in vacation spot for clear and customized help. Early outcomes indicated that just about 9 out of 10 pilot customers have been in a position to leverage the Virtual Assistant to assist them discover solutions to their questions.

Using plain language, members can ask questions like “Is my surgical procedure lined, and the way a lot will it value?” and inside seconds obtain a listing of in-network suppliers, customized value estimates, and a protection breakdown. Whether checking a declare, paying a invoice, or discovering care, members get info, anytime, anyplace. The Virtual Assistant additionally helps Spanish translation and integrates with Elevance Health’s Find Care platform for a seamless, linked expertise.

Virtual Assistant displays Elevance Health’s dedication to leveraging know-how in methods which can be clear and easy. By guiding members step-by-step by their healthcare journey, it helps them take motion and builds confidence of their selections.

“Virtual Assistant isn’t nearly effectivity; it’s about constructing belief and empowering individuals,” Allemand added. “We’re utilizing know-how to make healthcare less complicated and extra intuitive.”

Virtual Assistant is obtainable now for about 22 million members with Elevance Health–affiliated industrial well being plans, with enlargement to Medicare members deliberate for 2026. Availability might fluctuate and is topic to state-specific approvals.

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