CBTS and KCTCS Partner to Deliver AI-Driven Next-Gen Higher Education

CBTS introduced that its longstanding partnership with the Kentucky Community & Technical College System (KCTCS) has entered a brand new period with the rollout of Juniper’s AI-native networking options throughout greater than 80 campuses. This complete expertise enhancement — that includes Juniper Mist entry factors and the Marvis Virtual Network Assistant (VNA) — is upgrading the scholar expertise by delivering enhanced automation, dependability, and community efficiency.

“As we serve a digitally related and ever-expanding group of learners throughout 16 faculties and greater than 80 campuses, we’ve got a chance to meet the evolving calls for of scholars who count on seamless, safe, and high-performance digital experiences,” stated Kenneth Burdine, Deputy CIO of KCTCS. “Leveraging superior AI applied sciences allows us to ship clever, responsive infrastructure that not solely empowers our college students and communities however retains tempo with the speedy development and connectivity wants of right now’s educational surroundings.”

The Juniper Mist platform allows proactive problem decision, self-healing community features, and seamless person experiences. Since January 2025, KCTCS has reported an enormous discount in entry point-related tickets, and the answer has offered a major lower in help incidents, which permits their staff to concentrate on the establishment’s strategic initiatives. The establishment additionally expects substantial effectivity good points: Juniper’s dynamic provisioning reduces deployment time and is projected to improve infrastructure utilization time from 62% to 90% over the 5-year lease, guaranteeing that the system delivers extra worth over its full lifecycle and maximizes the return on funding in networking gear.

By investing the time to absolutely perceive KCTCS’s distinct challenges and aspirations, CBTS ensures that its suggestions are each related and efficient, with a consultative strategy that aligns advisable technical options with consumer goals. CBTS modernized the establishment’s infrastructure by specializing in custom-made AI methods — lowering disruptions, enhancing efficiency and availability, and in the end enriching the scholar expertise.

“At CBTS, we imagine expertise ought to empower folks, however solely when it’s aligned with goal,” stated Kristin Russell, CEO of CBTS. “That’s why we started by listening with intent to KCTCS’ objectives earlier than recommending a selected resolution. We took time to perceive their mission first and then recognized the AI-powered instruments that help smarter, extra responsive campuses and put college students on the middle of the digital expertise.”

Integrating AI into managed companies has turn into a transformative pressure for main enterprise and authorities organizations, basically reshaping how expertise delivers worth. With superior AI capabilities embedded into their operational frameworks, enterprises profit from proactive problem detection, automated workflows, and clever choice help — all of which drive unprecedented effectivity and resiliency. This not solely accelerates the decision of incidents but additionally empowers groups to concentrate on higher-value initiatives.

Since 2002, CBTS has been a trusted managed companies companion to KCTCS, delivering voice, knowledge, and networking experience and navigating the challenges of legacy methods, elevated digital engagement, and a quickly evolving regulatory local weather.

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