Customer experience is evolving. The challenge now is aligning AI-driven efficiency with emotionally intelligent, human-centered support. Fabio, as the Chief People & Technology Officer at Covisian, you play a pivotal role in the company’s focus on enhancing customer experience through advanced Generative AI. Can you share your journey and how you’ve helped shape Covisian’s approach…
Cybersecurity is a team effort; training, readiness, and cross-functional alignment now define enterprise defense. The Chief Information Security Officer (CISO) was once a behind-the-scenes figure—focused on compliance, infrastructure, and incident response. Today, the CISO is at the forefront of business resilience and transformation. As threats grow more sophisticated and the consequences more severe, the CISO’s…
QR code branding strategy elevates customer experience by aligning visual identity with scannable design, boosting recognition and conversions. Some classics stand the test of time — vinyl records, vintage watches, and timeless architecture. But when it comes to QR codes, the traditional black-and-white square is ready for an upgrade that aligns with modern brand experiences….