How to Evaluate Voice Agents in 2025: Beyond Automatic Speech Recognition (ASR) and Word Error Rate (WER) to Task Success, Barge-In, and Hallucination-Under-Noise
Table of contents Why WER Isn’t Enough ? What to Measure (and How) ? Benchmark Landscape: What Each Covers Filling the Gaps: What You Still Need to Add A Concrete, Reproducible Evaluation Plan References Optimizing just for Automatic Speech Recognition (ASR) and Word Error Rate (WER) is inadequate for contemporary, interactive voice brokers. Robust analysis…
