Agora, Exotel Launch AI Voice Bots for Real-Time Engagement

Agora integrates its Conversational AI Engine with Exotel’s AgentStream throughout PSTN and IP Channels to allow plug-and-play AI voice bots.

Agora, Inc. (NASDAQ: API), a world chief in real-time engagement and conversational AI expertise, is constructing on Exotel’s programmable voice streaming platform to ship clever AI voice bot experiences at scale. Exotel, a number one supplier of AI transformation for buyer engagement and expertise, powers the streaming infrastructure that permits Agora’s Conversational AI Engine to deploy seamless, human-like conversations throughout a number of voice and digital channels — with out the complexity of managing telephony or connectivity layers.

Exotel AgentStream is a real-time voice streaming platform that connects AI bots to customers throughout PSTN, WhatsApp, in-app, and WebRTC channels. Combined with Agora’s Conversational AI Engine, the answer empowers enterprises to ship pure, real-time conversations at scale.

Trusted by greater than 7,000 enterprises worldwide throughout industries similar to BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education, Exotel handles over 25 billion annual conversations. With this collaboration, enterprises in India and the Middle East can leverage a dependable, safe, and clever voice AI infrastructure designed to spice up buyer satisfaction, streamline operations, and speed up digital transformation.

Together, Agora and Exotel are concentrating on 50–100 million AI-led voice interactions yearly throughout India and the Middle East, enabling enterprises to automate 30–40% of routine voice queries and scale back operational prices by as much as 30%. These projections are knowledgeable by regional conversational-AI market development and early enterprise pilot information, which present that voice automation can considerably decrease dealing with occasions whereas enhancing buyer expertise.

“Enterprises at the moment are searching for scalable and clever AI options that may ship human-like buyer experiences in actual time. Our partnership with Exotel combines the strengths of Agora’s Conversational AI Engine with Exotel’s sturdy programmable voice infrastructure, making it simpler for enterprises to deploy AI brokers that improve buyer engagement and operational effectivity,” mentioned Tony Zhao, CEO and Co-founder of Agora.

“Exotel’s programmable streaming infrastructure permits expertise suppliers like Agora to concentrate on intelligence and expertise, whereas we energy the connectivity behind it,” mentioned Sachin Bhatia, Co-founder and COO, Exotel. “This integration showcases how world AI gamers can construct on Exotel AgentStream to carry dependable, high-quality voice interactions to market.”

This deployment marks a key milestone in advancing enterprise-ready voice AI adoption in high-growth markets like India and the Middle East, empowering organizations to unlock new ranges of automation, personalization, and effectivity in buyer engagement.

Agora’s conversational AI options are constructed to make AI really feel much less like a robotic software and extra like a trusted, educated helper. Agora’s Conversational AI Engine allows builders to construct lifelike, real-time voice brokers utilizing any LLM. Powered by Agora’s real-time engagement (RTE) infrastructure, these brokers can converse extra naturally with ultra-low latency responses and clever interruption dealing with—even below poor community situations and in noisy environments.

To study extra about Agora’s conversational AI options, go to: https://www.agora.io/en/conversational-ai/

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