WatchGuard and Halo Partner to Deliver MSP Automation from Alert to Invoice
Integration embeds WatchGuard safety operations inside HaloPSA, streamlining ticketing, provisioning, and billing workflows for MSPs
WatchGuard Technologies, a worldwide chief in unified cybersecurity for managed service suppliers (MSPs), as we speak introduced a strategic partnership with Halo to assist MSPs ship and administer safety providers with much less overhead and sooner response. As a part of this relationship, WatchGuard Cloud is integrating with HaloPSA to embed unified safety operations straight into the Halo expertise.
By seamlessly integrating with HaloPSA, WatchGuard simplifies safety posture monitoring and administration for MSPs, accelerates response occasions, and streamlines provisioning, ticketing, and billing by way of the Halo interface. Security occasions and license indicators can drive automated ticketing workflows, whereas verified asset and entitlement information enhance contract alignment and recurring billing accuracy. According to the Service Desk Institute (SDI), automation can scale back ticket volumes by 30% on common, bettering IT service desk effectivity whereas reducing working prices.
“MSPs want safety operations that match the way in which they work, inside the PSA, with correct context and minimal handbook effort,” mentioned Ben Oster, VP of product improvement at WatchGuard. “Our relationship with Halo means MSPs transfer sooner and provide stronger safety with WatchGuard embedded contained in the PSA they love.”
WatchGuard delivers a unified method to safety for MSPs by bringing community, id, endpoint, and managed detection and response (MDR) capabilities collectively underneath WatchGuard Cloud. Leveraging the brand new HaloPSA integration, MSPs can handle WatchGuard safety operations by way of a single agent inside the PSA. This permits technicians to act with the appropriate gadget, license and occasion context precisely the place the work is executed, lowering software sprawl and operational friction whereas bettering service consistency throughout clients.
“Halo MSPs now have a extra highly effective method to seize the cybersecurity alternative with entry to WatchGuard’s full-stack platform,” mentioned Alex Golden, Head of Product at HaloPSA. “Together, Halo and WatchGuard make it simpler for MSPs to broaden their safety providers and scale with much less operational complexity.”
“MSPs face rising stress to ship safety effectively whereas managing operational complexity,” mentioned Paul Stringfellow, CTO at Gardner Systems and GigaOm analyst. “Integration with PSA platforms like HaloPSA is important for the fashionable MSP to scale back handbook effort, speed up response occasions, and scale extra successfully. As an MSP, once we consider distributors, their PSA integration capabilities are a major consideration.”
To study extra about how WatchGuard and Halo are simplifying safety administration for MSPs, please go to the WatchGuard web site.
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