Mitel Unveils Workflow Studio

ByRicardo

Platform permits customers to simply create clever workflows that leverage Mitel’s voice, collaboration, and speak to middle options with out advanced software program and intensive improvement cycles

Mitel, a world chief in enterprise communications, has immediately introduced the worldwide launch of Mitel Workflow Studio, a low-code/no-code integration platform powered by GenAI. Built round an intuitive drag-and-drop person expertise (UX), it lets customers simply automate superior communication processes that join workforces, like AI-driven name routing, real-time language localization, and automatic customer registration, with out the necessity for advanced coding.

Today, enterprises are more and more prioritizing hybrid communications deployments, with 53% integrating AI into these programs, based on a current report from Techaisle. Mitel Workflow Studio simplifies this transition by providing an easy choice to deploy automation and superior AI instruments that grow to be deeply embedded into enterprise processes, whereas sustaining management, knowledge safety, and the flexibility to scale.

Directly built-in with Mitel’s UC options, workflows may be orchestrated throughout third-party functions, together with Microsoft 365, Zoom, Slack, Zendesk, and Salesforce, whereas leveraging main GenAI massive language fashions similar to ChatGPT, Google Gemini, and Anthropic Claude. This permits workers to learn from sensible AI options, similar to auto-attendants, fast transcription, and enhanced appointment scheduling, that enhance operational effectivity, increase buyer engagement, and foster stronger workforce collaboration.

“Mitel Workflow Studio removes main roadblocks, like a scarcity of entry to superior GenAI instruments or a big improvement crew, that usually forestall organizations from absolutely using tailor-made workflows embedded inside crucial enterprise processes,” says Martin Bitzinger, Senior Vice-President of Product Management at Mitel. “In immediately’s office, communication is extra essential than ever as organizations look to extend client satisfaction, join workforces, and enhance worker productiveness. Workflow Studio permits organizations to handle their assets extra strategically and successfully, encouraging elevated worker productiveness and collaboration that finally advantages the shopper. On prime of this, Mitel’s new platform offers companies the flexibility to stay agile and adapt shortly to quickly altering market situations with no need to spend money on advanced software program.”

Customer Success: Heilig Hart Hospital

Heilig Hart Hospital, a 183-bed basic hospital with 850 workers members in Mol, Belgium, applied Workflow Studio to reinforce its communication processes. This concerned deploying workflows to shortly and precisely convert voicemail messages into textual content, enabling the help crew to scale back response occasions for sufferers and guests.

“Mitel’s Workflow Studio has straight improved communication and responsiveness inside our healthcare group,” stated Benjamin Peeters, IT Director, Heilig Hart Hospital. “Its low-code method allowed us to shortly implement customized workflows with no need intensive technical abilities. The easy integration with our present programs, particularly Mitel’s communications options, has confirmed to be cost-effective and has helped us present quicker, extra correct help to each workers and sufferers.”

The low-code/no-code platform permits enterprises to:

  • Gain effectivity by means of automation: With quick and environment friendly creation of communication workflows, prospects can automate on a regular basis duties like routing calls, sending alerts, or updating buyer data, to avoid wasting time and scale back errors.
  • Accelerate innovation with GenAI: This enhances buyer and worker experiences with customized clever workflows powered by Generative AI, Mitel’s API framework, and integrations with main AI suppliers
  • Combine enterprise processes: Connect disparate software program functions and adjoining applied sciences, making a unified answer with enhanced management and customizable, self-managed workflows
  • Enhance improvement: Reduce improvement cycles and deploy new performance quicker with an intuitive visible designer that empowers enterprise customers and IT alike

“AI and workflow automation have shifted from innovation labs to the boardroom — now central to how enterprises design their enterprise processes and communications methods,” stated Jim Lundy, Founder and CEO of Aragon Research. “Mitel’s Workflow Studio captures this evolution by placing clever automation straight within the fingers of customers, enabling smarter, extra linked enterprise experiences.”

Mitel Workflow Studio is on the market globally and may be built-in with Mitel CX, a next-generation AI-assisted buyer expertise administration platform, or used as a standalone with Mitel communication platforms, together with MiVoice and OpenScape (Q1 2026) platforms.

For extra info on Mitel Workflow Studio, please go to: https://www.mitel.com/merchandise/mitel-workflow-studio.

The submit Mitel Unveils Workflow Studio first appeared on AI-Tech Park.

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