Wildix & RoboReception AI Cuts Missed Calls, Adds £9M Patient Value

ByRicardo

65 Dental Practices Demonstrate Clear ROI With a Clinician-Designed AI Workflow: Zero Missed Calls, Reduced Frontline Workload, Faster Patient Care and Measurable Returns at Scale

The Results Build on Wildix’s Recent Launch of Wilma AI, the Embedded Agentic AI Layer Behind its Secure, Scalable UCaaS Platform

Wildix, a worldwide chief in AI-powered enterprise communications options, and RoboReception, one of many UK’s fastest-growing healthcare software program suppliers, right this moment introduced outcomes from an AI rollout reshaping affected person entry and observe economics. Since May 2025, the joint 24/7 AI receptionist has answered over 50,000 affected person calls with zero missed, changing them into £9 million in new affected person income and returning greater than 2,000 hours to medical care.

Delivered with Wildix reseller Focus CX, the rollout reveals how agentic voice automation relieves frontline strain, improves affected person expertise and supplies measurable worth.

Missed calls stay certainly one of healthcare’s hidden drains. Over a 3rd of latest affected person calls go unanswered and most by no means name again (Dental Lifestyles Magazine; GroupDentistryNow). Those who get by way of face lengthy waits and low reserving charges, leaving practices with misplaced income and sufferers with out well timed care.

The Wildix–RoboReception system closes this hole by combining Wildix’s UCaaS platform powered by Wilma AI and RoboReception’s dentist-designed agentic workflows. Unlike conventional methods, it provides practices oversight: figuring out when AI engages, when employees intervene and the way data are up to date, with seamless escalation to a stay agent.

Founded by working towards dentists, RoboReception was created to unravel the each day front-desk downside.

“We had been by no means taught enterprise at dental faculty, solely learn how to serve sufferers,” stated Dr. Grant McAree, co-founder, RoboReception. “Yet each missed name meant a affected person misplaced and strain piling on our groups. I’ve lived that second, drill in hand, whereas the cellphone rang unanswered. That’s why we constructed RoboReception, not a plug-and-play gadget, however a controllable system created by clinicians for clinicians. Together with Wildix, we’ve confirmed AI can work hand-in-hand with employees, giving practices again management and sufferers the entry they deserve.”

Measured impression since rollout (May 2025, 65 practices):

  • 50,000 answered calls with zero misses (vs. ~35% earlier than AI)
  • 2,000+ employees hours returned to affected person care
  • Nearly £700,000 in new affected person worth captured since launch; £2M projected in yr one, £9M lifetime worth
  • 96% of calls totally resolved by AI, 4% escalated to employees
  • 500 new sufferers booked month-to-month, reserving charges rising from 18% to 70%
  • Late cancellations down 75%
  • 100% GDPR-compliant, encrypted, with role-based entry and audit logs

“The distinction right here is easy: this isn’t AI working wild, it’s AI designed hand-in-hand with clinicians and stay in weeks,” stated Dimitri Osler, chief innovation officer and co-founder, Wildix. “That’s why practices aren’t simply trialing it, they’re scaling it to lots of of websites. It reveals AI might be secure, trusted and nonetheless utterly game-changing for healthcare.”

The system replaces fragmented front-desk instruments with a single platform that connects to affected person data, CRM and scheduling to ebook appointments, replace data and switch calls in actual time. Focus CX credited Wildix’s open APIs and engineering assist for rollout in weeks, a pace described as “remarkable” in healthcare know-how.

Expansion is underway to greater than 500 practices worldwide, together with in Ireland and Australia.

The rollout displays Wildix’s deal with AI-enabled UCaaS that serves individuals first whereas driving development. Wildix will showcase stay demos of its AI portfolio, spanning healthcare to retail, at upcoming Partner Days. To be taught extra, go to www.wildix.com/partner-day/.

The publish Wildix & RoboReception AI Cuts Missed Calls, Adds £9M Patient Value first appeared on AI-Tech Park.

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