Soul Machines Launches App to Humanize ServiceNow Workflows

First Look of the Workforce Connect App Capabilities to be highlighted on the upcoming ServiceNow Global Partner Ecosystem Summit

Soul Machines, a pioneer in humanizing AI, immediately introduced the provision of its new Workforce Connect App, now stay on the ServiceNow Store. The app permits a strong integration that seamlessly connects Soul Machines Digital Workers to enterprise workflows throughout the whole ServiceNow AI Platform through Now Assist.

The new integration empowers companies to deploy emotionally clever Digital Workers that may deal with advanced, customer-facing and employee-facing duties in areas from customer support and gross sales to HR and healthcare assist. By leveraging Now Assist, prospects can seamlessly join the Soul Machines Workforce Connect app to their current ServiceNow ecosystems. This permits enterprises to ship a constant, empathetic, partaking and extremely environment friendly service to each workers and prospects.

“The launch of our Workforce Connect App on the ServiceNow Store marks a brand new milestone in our mission to humanize AI for the enterprise,” mentioned Darren Wilson, Chief Product Officer at Soul Machines. “By tightly integrating our Digital Workers with the ServiceNow AI Platform through Now Assist, we’re not simply automating duties; we’re creating a very clever collaboration between people and know-how. This highly effective fusion accelerates enterprise transformation and delivers tangible ROI for our prospects.”

Soul Machines Digital Workers look and reply like actual people, and may see, pay attention, and even empathize. This distinctive functionality pairs with ServiceNow’s clever orchestration, guaranteeing that organizations can confidently combine Soul Machines Digital Workers into their operations.

“Partnerships thrive and our prospects succeed after we share a transparent imaginative and prescient and complementary strengths,” mentioned Alix Douglas, GVP, companion options at ServiceNow. “Soul Machines Workforce Connect App mixed with the ServiceNow AI Platform will assist prospects operationalize agentic AI by creating clever brokers that automate workflows, speed up service supply, and scale experience throughout the enterprise. Together, we’re unlocking a brand new period of productiveness the place AI brokers act on real-time information, collaborate throughout programs, and convert intelligence into transformative outcomes.”

The Soul Machines Digital Worker Difference

Engagement: Our know-how, that includes a human-like, empathetic interface, is very highly effective for rising engagement with workers or prospects. People naturally belief and really feel protected in face-to-face interactions with our Digital Workers, permitting for extra genuine and prolonged conversations. This method boosts dialog instances which are greater than 3 times longer than typical chatbot interactions.

Coaching: Digital Workforce permits customers to create totally different persona sorts to follow talking, promoting or negotiating with varied character sorts in a protected, lifelike atmosphere. For guided studying journeys, our Digital Workers can monitor progress and sentiment, offering personalised assist and steerage each step of the way in which.

Training: Learning new content material turns into considerably simpler and extra partaking by means of pure conversations with our Digital Workers. This supplies a protected, judgement-free atmosphere the place people can be taught at their very own price, with the content material and tempo personalised to their particular wants, guaranteeing extremely efficient and memorable coaching experiences.

Workforce Connect App Availability

The Workforce Connect App is now accessible within the ServiceNow Store and at www.soulmachines.com/workforce-connect. The first look of the Soul Machines Workforce Connect capabilities can be showcased on the ServiceNow Global Partner Ecosystem Summit, happening in Santa Clara on September 16-17. The digital broadcast of the summit is a premier occasion for the ServiceNow companion group. Attendees can achieve key insights from prime ServiceNow leaders and get a glance forward on the firm’s FY26 route and long-term AI technique.

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