Pega Named Leader in Digital Process Automation by Forrester
Pega’s AI-powered decisioning and workflow automation options acknowledged for agentic AI capabilities and serving to shoppers obtain transformation targets
Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Firm
, as we speak introduced Forrester Analysis has named Pega a Chief in The Forrester Wave: Digital Course of Automation Platforms, Q3 2025 (1). Pega obtained the best scores amongst all evaluated distributors in each the present providing and technique classes.
The report states: “Pega emphasizes its ‘center-out mission’ for journey orchestration with its ‘Construct for Change’ structure and AI decisioning, gaining superior scores for its imaginative and prescient and roadmap. It plans to distinguish with its Agent Expertise and AgentX API instruments, supported by Pega Blueprint to design and deploy automations.”
On Pega Infinity, the Forrester report explains, “Pega Infinity does nicely with subtle use instances. The App Manufacturing facility has superior options for DPA governance, whereas Blueprint builds workflows from pure language, infuses finest practices, and may draw from legacy techniques. Agent Expertise, AgentX API, and Data Buddy are at the vanguard of AI agent design.”
The Forrester analysis additionally discovered that reference clients spotlight “Pega’s energy in orchestrating complicated workflows and its top-notch course of modeling instruments. They are saying the product lives as much as its tagline of ‘Construct for Change’ with a layered structure and composable property.” Forrester’s report concludes that “Pegasystems most accurately fits enterprises with subtle transformation targets, significantly in the event that they wish to give attention to customer-facing AI brokers.”
This Forrester Wave report evaluated 14 distributors throughout 19 standards in two classes – technique and present providing – together with buyer suggestions. Pega earned the best potential scores in 13 of the 19 standards: DPA governance, case administration assist, AI agent design and configuration, orchestration, massive scale and superior processes, enterprise guidelines and AI mannequin decisioning, endpoint integration, course of modeling, course of intelligence, imaginative and prescient, roadmap, accomplice ecosystem, and neighborhood.
Forrester evaluated Pega Infinity, Pega’s suite of options for AI-powered transformation, together with Pega Platform, which permits organizations to quickly construct, deploy, and optimize functions throughout customer support, operations, and digital transformation initiatives. Moreover, the analysis acknowledged Pega Blueprint, Pega’s gen AI-powered design agent that transforms consumer targets and documentation into fashionable, agent-driven app workflows utilizing Pega’s finest practices. These instruments present a complete method to digital course of automation, empowering Pega shoppers to develop into extra autonomous enterprises.
This report is amongst Pega’s many current analyst agency recognitions. Pega was acknowledged as a Chief in The Forrester Wave: AI Decisioning Platforms, Q2 2025 (2), Gartner® Magic Quadrant for Course of Mining Platforms 2025 (3), and Gartner® Magic Quadrant for CRM Buyer Engagement Heart (CEC) 2024 (4). It was additionally named a Chief in The Forrester Wave: Buyer Relationship Administration Software program, Q1 2025 (5), The Forrester Wave: Actual-Time Interplay Administration, Q1 2024 (6), and The Forrester Wave: Process-Centric Automation Software program, This autumn 2024 (7). For extra background on these and extra analyst studies, go to www.pega.com/analyst-reports.
Quotes & Commentary:
“Enterprises are at a know-how crossroads, and remodeling legacy techniques is not non-obligatory to maintain tempo with as we speak’s fast-moving enterprise calls for,” stated Don Schuerman, CTO, Pega. “Automation is a essential element of that transformation, serving to organizations uncover inefficiencies and reimagine processes with velocity and intelligence. At Pega, we’re constructing agentic options that not solely streamline operations but additionally empower groups to work smarter. This recognition from Forrester helps assist our dedication to driving significant change for shoppers.”
Supporting Sources:
- Report entry: The Forrester Wave: Digital Course of Automation Platforms, Q3 2025
- Answer background: Pega Infinity
- Answer background: Pega Blueprint
- Answer background: Pega Platform
- Forrester Analysis, “The Forrester Wave: Digital Course of Automation Software program, Q3 2025,” by Craig Le Clair with contributions from Chris Gardner, Renee Taylor-Huot, Religion Born, and Kara Hartig
- Forrester Analysis, “The Forrester Wave: AI Decisioning Platforms, Q2 2025,” by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025
- Gartner, Inc., “Magic Quadrant for Course of Mining Platforms, Q1, 2025,” by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
- Gartner, Inc., “Magic Quadrant for the CRM Buyer Engagement Heart (CEC) 2024,” by Pri Rathnayake, Wynn White, Drew Kraus, December 2024
- Forrester Analysis, “The Forrester Wave: Buyer Relationship Administration Software program, Q1 2025,” by Kate Leggett, with contributions from Linda Ivy-Rosser and Religion Born, March 21, 2025
- Forrester Analysis, “The Forrester Wave: Actual-Time Interplay Administration, Q1 2024” by Rusty Warner, February 26, 2024
- Forrester Analysis, “The Forrester Wave: Process-Centric Automation Software program, This autumn 2024” by Bernhard Schaffrik, Pascal Matzke, Religion Born, and Kara Hartig
Forrester doesn’t endorse any firm, product, model, or service included in its analysis publications and doesn’t advise any individual to pick out the services or products of any firm or model based mostly on the rankings included in such publications. Info is predicated on one of the best obtainable assets. Opinions mirror judgment on the time and are topic to vary. For extra data, examine Forrester’s objectivity right here.
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