Cognigy Named Leader in 2025 Gartner Magic Quadrant for AI Platforms
Cognigy is acknowledged by Gartner® as a Chief for Completeness of Imaginative and prescient and Means to Execute
Cognigy, a world chief in AI-powered customer support options, as we speak introduced that the corporate has been named a Chief within the Gartner® Magic Quadrant
for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Entry a complimentary copy of the report.
“We imagine being positioned within the Leaders Quadrant within the Gartner Magic Quadrant for the third time isn’t simply an acknowledgement—it’s validation of the daring path we’ve taken,” stated Philipp Heltewig, CEO and Co-founder of Cognigy. “We got down to redefine what’s attainable in customer support with Agentic AI, and Cognigy.AI is delivering on that promise on daily basis. Enterprises worldwide are utilizing our platform not solely to automate however to raise experiences—creating customer support that’s smarter, extra human, and constructed for what’s subsequent.”
The Cognigy.AI platform powers next-generation customer support by creating AI Brokers that mix automation, Generative AI, and real-time help for human brokers. It delivers a full suite of capabilities, together with clever self-service throughout voice and digital channels, agent help with real-time steering, and superior orchestration that connects seamlessly with present contact middle programs. With built-in multilingual help, deep integrations, and enterprise-grade safety, Cognigy.AI permits organizations to supply 24/7, hyper-personalized experiences at scale whereas boosting operational effectivity and worker satisfaction.
A Gartner Magic Quadrant is a end result of analysis in a selected market, giving a wide-angle view of the relative positions of the market’s rivals. Suppliers are positioned into 4 quadrants: Leaders, Challengers, Visionaries, and Area of interest Gamers. The analysis permits companies to get probably the most from market evaluation in alignment with their distinctive enterprise and know-how wants.
To be taught extra, entry a complimentary copy of the report at https://www.cognigy.com/gartner-magic-quadrant-conversational-ai-2025.
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Supply: Gartner, Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms,” by analysts Gabriele Rigon, Justin Tung, Bern Elliot, Arup Roy, Adrian Lee, Uma Challa, 13 August 2025.
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